Last updated: 1-9-2025
1. Accepted Payment Methods
Elwood Lane offers a variety of safe and convenient payment options:
-
Major credit and debit cards (Visa, MasterCard, American Express, UnionPay)
-
PayPal
-
Apple Pay, Google Pay & Shop Pay (when available on your device or browser)
All payments are securely processed through Shopify Payments and PayPal, using SSL encryption to keep your details private and protected at all times.
Please note: all transactions are charged in British Pounds (GBP).
2. Payment Completion
Payment is required at the time of placing an order.
Orders will only be confirmed and shipped once the full payment has cleared.
In cases where a payment is declined, the order will be automatically cancelled.
3. Pricing & Currency
All product prices on Elwood Lane are displayed in British Pounds (GBP).
Prices may be adjusted without prior notice.
Taxes, duties, and shipping fees (if applicable) are calculated and shown at checkout.
4. Secure Transactions
We use trusted payment gateways and SSL encryption to ensure your payment information remains secure.
We do not store any card or payment details on our servers.
5. Refunds & Chargebacks
Refunds are handled in accordance with our Refund & Return Policy.
Chargebacks that are not authorized will be challenged. Should you experience any issue, we kindly ask you to contact our team first at info@elwoodlane.com.
6. Fraud & Verification
Elwood Lane reserves the right to cancel or delay any order suspected of fraudulent or unauthorized activity.
For high-value purchases, additional verification or proof of identity may be required before your order is processed.
Customer Service
Company Name: Rincón Pardo
Company Registration Number: 90940555
Store Name: Elwood Lane
Address: (Elwood Lane) 124 City Road, London EC1V 2NX
Email: info@elwoodlane.com
Contact Form: Get in touch here
Phone:+44 20 4577 3906
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)
We aim to respond to all inquiries within 24 hours on business days.
